Some areas still under construction.Billing Statements: Proper printed bills and prescriptions given to patients.Brochures: Attractive brochures highlighting modern facilities, equipment and services. All data is filed and computerized.Website: Comprehensive info available.
OTHER TANGIBLESUniforms:Staff and nurses in appropriate uniform with identity cardsReports/ Stationary: Documents maintained. Doesn’t give a good feel about the hospital.Patient Wards:General ward and Special ward – Clean, bright curtains and beds. Suitable AC temperature.Waiting Area:Small. Overall Layout is apt.Air Quality/ Temperature:Fresh Air. Clear directions are given.Layout: Some parts still under expansion. IOT first and only one in India.Signage:All departments and wards are named. Gives feel of a luxury hotel.FACILITYINTERIOREquipment:Modern Hi-Tech Equipment used. Small parking area.Landscape and Surrounding Environment: Situated on GST Highway. Hospital name not noticeable.Parking: Adequate parking area for outside vehicles and ambulances. Lacks feel of a super specialty hospital.Signage: Way finding signage not prominent. GENERAL CONCEPTSDIAGNOSTICITYABSTRACTDIMENSIONSATTRIBUTESBEHAVIOUR & ACTIONSįACILITY EXTERIORExterior Design:Not attractive / impressive. Physical EveidenceFurnitureMedical InstrumentsBathroomsCustomerPatient is taken to wardsPatient is dischargedContact Person(Back stage) (On Stage)Nursing stationsNurse prepares progress reportSupport ProcessA digital file for the patient is updated using Wipro’s His lite calls Specialists if required for 2nd opinionKKT official are contacted in case of short-fall in fundsSupport ProcessStaff conducts mentioned testsTest results sent to concerned doctorA digital file for the patient is updated using Wipro’s His lite makes final diagonosis and makes investagtionsDr.
#SERVICE BLUEPRINT OF HOSPITAL PPT FREE#
Physical EveidenceFurnitureMedical InstrumentsTest SamplesFurnitureMedical InstrumentsOperation TheatreCustomerPatient is taken to operation theatre Patient is taken to lab for testsAdmitted/ ICU/ free to goContact Person(Back stage) (On Stage)Plaster or a Surgery performed Admission team shares costs estimates and collects info about insurance etcStaff collects samplesDr.
Physical EveidenceFurnitureMedical InstrumentsComputerFurnitureRegistration Desk Notepad14 Ambulances parked throughout the cityStretchers/ wheelchairs CustomerPatient taken straight to the casualty wardPatient is stabilizedAccidentContact Person(Back stage) (On Stage)Patient Coordinator takes the info from the attendantInitial treatment is givenNurse provides First Aid2 boys always waiting at gateIn house doctors makes provisional diagonosisPolice is informed in case of Medico- legal case and an accident record is createdSupport ProcessA digital file for the patient is created using Wipro’s His liteAdmission discharge team collates all the info The striking points were the culture and the commitment of each employee towards it.īLUEPRINT FOR PARVATHY HOSPITAL IN TRAUMA CASES “Every second is a life saving moment” ParvathyHospital truly matches the expectations and their Motto.Our visit to the hospital brought us closer to the operational issues involved in such a service.
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